| Not bad if you find a good deal |
Ok, so this isn't the highest quality camera on the market. But, it is light, easy to use, and has decent picture quality. If you've got the money, spulrge on a higher rated $600 camera or hold out until prices on hi def camcorders come down more. If you don't want to spend more than $400 or so, this is one of the best HDD cameras you can pick up. |
4 Rating
|
| $600 should buy better customer service |
I received this product as a gift from my father for the birth of our first child. Within a month, the power/play/record switch began malfunctioning. It still works, but in order to turn the camera off, I have to leave it in the record position and close the viewer. Putting the camera in the OFF position actually drains the battery empty.
I sent it in to their service department just before the year was up. (Even though it broke right after I bought it, I was too busy with a newborn to get on it quickly). What I found out the hard way was that they warrantee their product ONLY FOR PARTS for the first year, and labor FOR ONLY 90 DAYS after purchase! They were willing to supply the $140 (!) part, but wanted to charge me $150 labor to fix it. So, in essence, their warranty really is only of value to you for the first 90 days. That's not a big vote of confidence on their own product!
I was very polite to them on the phone (I wouldn't want their job!), but nonetheless they were short and snooty (maybe something about living in los angeles?) Bottom line is that for $600 the camera shouldn't break in the first month and their customer service (once you actually get a live person) has much to be desired. I will be avoiding JVC for all future purchases. I have never taken the time to leave an on-line review for anything, but I feel this strongly about this.
(BTW, HD camcorder is handy, easy transfer to PC, not great video quality, battery good, their editing software bad). |
1 Rating
|
