HP Pavilion DV2415US 14.1" Notebook PC (Intel Core Duo Processor T2450, 1 GB RAM, 160 GB Hard Drive, Vista Home Premium)

I purchased two of this model of laptop about four months ago. Since then, they have malfunctioned in many different ways. The most significant problem is that the trackpad stopped working on one of them within about two months. That's when I started with the nightmare of HP Customer Service!

After a significant process, HP finally agreed to "repair" the notebook, which took nearly a month. When the computer was returned, the problem still existed. Now, when I talk to HP customer support, they tell me that I have to go through the exact same process again (install drivers, upgrade BIOS, reinstall Windows, etc), and then return the computer for repair again. When will they admit their mistake and simply replace the computer?

I'm not happy at all!
Ok. Long story short. In less then a week, after purchasing this, one of the slots where the screen opens and closes broke off. Tried to fix it, then, the DVD drive wouldn't work! I sent it back got my refund. I re-purchased the same computer laptop, Surprise surprise, dead pixels on the LCD screen. Returned it, was charged a restocking fee. Got another one. For no reason, one day the LCD just quit. Why did I attempt this three times? What was I thinking? Stay away from cheap, low prices pieces of garbage. It looked good. Under $700. 160 GB hard drive 1GB of ram, Dual layer DVD+/-RW drive upgradeable to 2. But, WARNING You get what you pay for, I guess.

Luego de decidirme por adquirir una computadora portátil, comenzé a investigar a través de la red. Finalmente seleccioné una HP(quizás por excelentes referencias de compañeros de trabajo). La relación costo /rendimiento(+expectativas) me pareció -y ahora estoy seguro de ello-, una de las mas convenientes. El servicio posterior a la formalización de la compra fue excelente.En los dias prometidos por Amazon, ciertamente me fue entregado el equipo.

I have to say that thanks to this laptop I am now a true believer in HP products! All of my desktops have always been Dells, but this laptop has converted me to HP for life. The laptop has some wonderful features. My only complaint is that I need a full paper manual. All of the "manual" instructions are in the Help section on the computer, and sometimes I had trouble finding how to use some of the features. But eventually I found the instructions I needed. It's been a very reliable machine!

i really recommend this laptop. i did not encounter any problems. HP seems to have done a great job.