SILEX TECHNOLOGY SX-2000WG Hi-Speed USB 802.11g Wireless Device Server

I worked as a software engineer, engineering manager and advanced PC user for over 30 years, and have never encountered a more wormy digital product than this one. To make matters worse, the Silex manual, FAQs and support resources are all 2nd rate to the point of being amateurish. The Silex documents are written in what we used to call, "Jinglish", meaning that they need additional translation into English to be considered readable.

Not only was I unable to get the SX-2000WG working with my printer, but the Silex Virtual Link software would repeatedly prevent disconnection from the printer once my PC was logically connected. (Note that it is necessary for each user to manually "disconnect" from the printer before others on the network can use it, a weak design in my opinion.) The only way to disconnect was to repower the server.

In short, this product is defective by design and implementation and was ultimately returned to the vendor for a refund.

I bought this device so that I could scan wirelessly on a Canon MP830 which is currently connected to an Airport Base Station. I have been a Mac user for 20 years and this is the most unintuitive device I have ever tried to connect to a Mac. I spent about 5 hours trying, including 2 emails to Silex customer support. I finally gave up!

I bought another brand and it failed within 5 minutes out of the box so I became super cautious. I looked at everything out there. I wanted a USB device server with multiple ports. This has one USB port but I linked a Belkin USB hub and I now have four. I have full functionality. I am using a desktop with XP and a laptop with Vista. I am using a Samsung CLP-300 and an HP PSC-1315xi. The printers both work and the scanner works on the HP as well. I have two open ports left on the hub for other USB devices. The only issue I had was with the documentation and I couldn't self-help. I called their support line and got world class help!

I bought this Silex wireless USB device server primarily for my Epson CX6400 multifunction printer and Fantom Titanium II 500GB USB 2.0 external hard drive. Setup of SX-2000WG was easy when I followed the instructions. It showed up in SX virtual link software after I completed the installation and activated the wireless mode. And that's it. I was never able to get it work with either CX6400 or the Fantom hard drive. They didn't appear under the SX-2000WG in SX virtual link. Of course the computers I've tried have already installed the USB devices with direct connection before I tried all these. I checked all the FAQ's on Silex website and found the only possible answer was that my USB devices were not compatible with SX-2000WG. I knew it was a long shot, but I also tried all of my other USB devices, including two card readers, Dell brand mouse and a portable 2.5" 40GB external hard drive. Again, none of them showed up in the software. I also called Silex tech support number several times. Everytime I was redirected to voice mail. There was not even an option to stay on the line to wait for an available agent. There was probably not anybody behind it any way! So I went ahead and emailed to the Silex tech support email address that they posted on their website with my problems. That was 4 days ago and I haven't heard back anything yet. All I have to say is Silex is poor on product quality as well as customer support. The SX-2000WG is going back to Amazon today.

This product is amazing! It enables cross platform networking of print servers for Windows XP and Mac. I originally tried a different Silex that was specifically for a Canon Pixma MP830 printer, but it only worked with XP. Silex was great with customer support to actually remote control my computers and install it and set up the computers and devices.