| Terrible design, terrible customer service |
As mentioned by another reviewer, the box to this gate advertises that it will fit a range of 29" to 37.5", but there's actually a 1.5" range (33.5" to 35") that it won't work for. Since this is nowhere advertised, I bought the gate for my 34" doorway between the kitchen and the dining room, only to discover that I had acquired useless equipment. In order to discover this, however, I had to remove all the packing materials, and now I can't even return the thing. This is like buying food prominently labeled on the front, "Contains Absolutely No Peanuts!" but buried in its ingredients list on the back, in small print, reads "peanuts." False advertising.
So, being a reasonable person, I called Evenflo's customer service line. I thought that perhaps someone there would have recognized that false advertising is bad for business. Instead, a surly, condescending, and wholly unhelpful person told me, amazingly, that since the 1.5" gap in the range was not a design flaw, Evenflo would not do anything to help me. When I protested that the box clearly states it will fit the whole range of 29" to 37.5" she replied that what the box said didn't matter, since the instructions (actually, just the parts list) INSIDE THE BOX accurately indicate what doorway sizes the gate will and will not fit. Then, when I asked if any gates *would* fit my 34" doorway, she told me I had to go back to the store and talk to a sales representative there.
I will never buy another Evenflo product again. |
1 Rating
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| Awesome! Although, I would check your local stores for a better price! |
I have 0 complaints about this gate! I purchased it from our local W*l-Mart for 34.97, and didn't have to wait for it to be shipped to me. I would suggest checking at your local store before waiting for it to be shipped. (Super-saver shipping takes forever) We use this gate to keep our Sheltie in the kitchen when she is eating, and to keep our 4 year old and our 13 month olds out of the kitchen. We love it! Perfect all around! Our 13 month old uses it to balance when watching me cook, and she shakes the door, hard, and it is just as sturdy as it could be! Opening it and closing it is very simple, and it has the "slam shut" feature, so you don't have to push the button and pull back the handle to shut it, that would be a pain. We will get many years of use out of this, considering it can keep our 4 year old out! It is just great! |
5 Rating
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| Very good baby/pet gate. |
Evenflo SimpleStep Pressure Gate Taupe
Excellent gate particularly for the price. Much more convenient than stepping over non-swing open type. You should remove 1/4 round trim at floor to mount this gate as low to floor as possible because there is a 1 inch high bottom bar across opening. Study install instructions BEFORE attempting and it will be easy. When you first take gate out of box, it will look bent--read directions. Comes with width extension. There is a 1/4 inch width in the midrange covered where it will be tricky to mount this gate--I used a soft mallet to bump one of mine into place before adjusting tension. Use an ordinary carpenter's level to get mounted gate vertical if you like the swing gate to stay open where you leave it. Gate will work regardless. Use very light silicone spray on latch pin and internal release mechanism and gate will latch/unlatch very easy. If tension pads begin to cup into wallboard/plaster you will need to attach 1 X 3 X 30 inch boards to walls to mount gate against. One of mine was mounted against a vertical iron bannister rail by making adapter from short piece of 1 X 3 wood and 2 saddle clamps for $2 from hardware store. (To get ideas look at Evenflo mounting kit.) My 11 month-old granddaughter is already pushing on one release button but I cannot imagine her being able to squeeze both simultaneously as well as slide handle against spring tension for 3--4 years?
She can, however, open the dog's cage now. |
4 Rating
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