Highland Telescopic Universal Bar Carrier

I STILL do not have a usable roof rack. (about 3 weeks after the partial delivery.) The box arrived damaged - there are 2 essential pieces missing. I have called the company several times, and each time after I have worked through the phone tree I was hung up on. Without ever having spoken with a person. They have a web based notification process. But, so far it has been one sided. The only thing that they seem to have done with it is to mark my claim low priority, and then mark it closed. It is not closed. I thought that they might have shipped the two missing parts; but I have no way of knowing if they have or not. I hope to get this resolved. But I do not see me dealing with AutoBarn again.

This rack needed several modifications before it was usable on my Ford E350 full size van. The rain gutters stick out a full inch from the roof, so there's plenty to hold onto. The plastic feet had thin plastic pads that slip on to protect the paint. The pads kept falling off so I ended up taping them on. The plastic caps that fit over the steel tubes also had to be taped. Lastly, the hooks that secure the rack to the roof kept slipping off the gutters. I had to bend them with pliers then wedge a small piece of wood under them to make them hold firmly. Now that's its secure it can handle my car top carrier. However, I'm not sure if I'd trust it to carry large bulky items like ladders or lumber.